QuickBooks files are very important for productivity and thus it can be very frustrating if you are unable to open company file. If you are facing such issues, we are here to help you out and will guide you with all the solutions.
Troubleshooting process for unable to Open Company File –
There are certain things you need to keep in account before troubleshooting to be sure that problem is with the company file and not the program itself-
- Ensure that you are using the updated version of QuickBooks
- Press and hold Ctrl key, clicking on its desktop icon to open it. If the program fails to open, the problem is with program and not file
What do I do when QuickBooks won’t open?
Follow these steps if you are facing troubles unable to Open Company File-
STEP 1: Update QuickBooks to fix unable to Open Company File
The first thing you need to ensure is that you are running the latest version of the application.
STEP 2: Ensure which file you are opening
QuickBooks Desktop supports a wide range of file formats. A company file (QBW) with a.qbw extension at the end of the filename must be opened. Other file types, such as backups (QBB) and portable files (QBM), cannot be opened in the same way.
STEP 3: Look for the cause
Let’s see if the problem is caused by your company file or the QuickBooks program itself.
- Press on the Windows Start menu
- Open File Explorer
- Find the QuickBooks.exe file by searching for it. Your QuickBooks folder is usually where you’ll find it.
- Double-click QuickBooks.exe while holding CTRL on your keyboard. Keep CTRL pressed until QuickBooks opens.
Open your company file after QuickBooks has opened. If you can’t, take another test. Open QuickBooks but leave your company file closed. Choose Open a sample file instead. If QuickBooks or the test file won’t open or give you an error, it’s because of the program. It’s most likely not a file from your company. If still unable to Open Company File in QuickBooks, here’s how to fix it.
STEP 4: Switch Off hosting on all your computers
You can skip this step if your company file isn’t hosted on a network and you don’t use Multi-User mode.
On your workstations, the Host Multi-User Access option should be disabled. These are the computers on your network that don’t have access to your company’s files. The only computer hosting on your server should be yours.
- On one of your workstations, launch QuickBooks.
- Do not open your business file. Instead, go to the File menu and select Utilities from the drop-down menu.
- Don’t select the “Host Multi-User Access” option if it appears. Proceed to the following workstation. This one isn’t the source of the issue.
- Select Stop Hosting Multi-User Access if it is an option.
- These steps should be repeated on all of your workstations.
Move on to your server computer after you’ve checked your workstations. This is the computer on which your company’s files are usually stored.-
- Launch QuickBooks on your server computer
- Hover over Utilities in the File menu.
- Select Host Multi-User Access if it is available.
- Toggle the option on and off. Select Stop Hosting Multi-User Access and repeat the process. Multi-user Mode will be reset as a result of this action.
- Repeat the process and choose Host Multi-User Access this time.
STEP 5: Change your company file location
It’s possible that the location of your company’s files is causing problems. To open it, drag it to your Windows desktop and double-click it.
- Click on the windows start menu
- Search ‘File Explorer and open it
- Look for and locate the folder containing your company file. Your QuickBooks folder is usually where you’ll find it. [Your company name] looks like this: qbw.
- Copy your company file by right-clicking it.
- The paste can be done by right-clicking anywhere on your Windows desktop and selecting Paste.
- QuickBooks should now be open. Then select Open or restore company from the File menu.
- Choose Open from the drop-down menu for the company file you copied to your desktop.
Note: In case you are able to open the copied company file, the problem lies with file location. Follow these steps to rectify it
- Return the copied company file to its original location on your Windows desktop. From now on, use this as your primary company file.
- Locate the original copy of the company file. Rename it by right-clicking it. Add the word “old” to the name to indicate that it should no longer be used.
Note: Make sure everyone is logged out of your company file if it is saved on a network before you begin. Then, to move your company file and associated.TLG files to your local hard drive, follow the steps.
Start QuickBooks and navigate to the company file you just moved. If it opens, there’s a problem with your network settings. To repair your network, use QuickBooks File Doctor.
STEP 6: Turn off the feature that saves your work when you close your browser.
When QuickBooks starts up, it can freeze if you have a large report or several windows set to open automatically. To keep them from opening, do the following:
- Open QuickBooks Desktop.
- Select your company file from the list in the No Company Open window. Select Open while holding ALT on your keyboard. Keep ALT pressed until the file opens.
Note: Enter your password if QuickBooks prompts you to log in. Then select OK while pressing and holding ALT.
Turn off the save when closing feature once you’ve opened your company file:
- Select Preferences from the Edit menu.
- Then Select the Desktop View option from the drop-down menu.
- Select the option to “Don’t save the desktop” and then click OK.
- Shut down and re-open QuickBooks, then go back to your company file
STEP 7: For your company file, rename the TLG and ND files.
TLG and ND files are necessary for QuickBooks to function properly. To get QuickBooks to create new versions of the files, rename them as follows:
- Launch Windows start menu
- Open File Explorer by typing “File Explorer” into the search box.
- Find the folder containing your company file and open it.
- Look for the TLG and ND files with the same name as your company file. [Your company file name].qbw.tlg and [Your company file name].qbw.nd should be the names of the two files.
- Rename one of the files by right-clicking it. To the filenames, add the word “Old.” This should be done for both files.
Open QuickBooks and your company file when you’re finished. This generates new TLG and ND files on the fly.
- Reopen the folder containing your TLG and company files.
- Select Rename by right-clicking each file.
- Change the names of both the company and TLG files to something with only three letters. Keep the file’s original name(.qbw and .tlg).
STEP 8: Verify properties of your file
Many a times changing properties of your file can help in running a file, follow these steps-
- Launch File Explorer from Windows start menu
- Look for and locate your company’s file. [Your company name]: qbw.
- Select Properties from the drop-down menu when you right-click the company file.
- Click on ‘Advanced’
- Uncheck the checkboxes for Compress and Encrypt.
- Press ‘OK’
STEP 9 : Run a repair
Even after all these steps if you fail to run your company file, your final option is to run a repair-
- From the QuickBooks Tools Hub, run the Install Diagnostic.
- Perform an installation file repair.
- Install QuickBooks Desktop from scratch.
You should be able to get back to work after opening your company file. If the problem persists, you can contact our QuickBooks Data Service Experts at Toll Free Number +1(800)-578-0315, who will advise you on the best course of action.