We recently switched to QuickBooks Desktop Enterprise(2023 version) and I am having a few customers that repeatedly tell me they cannot open the invoices sent out from QuickBooks. Has anyone else experienced this? And if so, how did you fix it?
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We recently switched to QuickBooks Desktop Enterprise(2023 version) and I am having a few customers that repeatedly tell me they cannot open the invoices sent out from QuickBooks. Has anyone else experienced this? And if so, how did you fix it?
Hello, Ricky Watson
If customers are unable to open emailed PDFs, there are a few potential solutions. First, ensure that the PDF software on the customer’s device is up to date. Encourage them to download the latest version of Adobe Acrobat Reader or an alternative PDF reader. Additionally, advise them to check their email settings and security software to ensure that PDF attachments are not being blocked. If the issue persists.
Hey there! Yes, some users encountered similar issues with QuickBooks Desktop Enterprise 2023 invoices. One workaround is to ensure your customers have compatible software to open the invoices, like Adobe Acrobat Reader. Also, double-check your invoice settings in QuickBooks to ensure compatibility. If problems persist, contacting QuickBooks support or checking community forums for specific solutions might be helpful. Good luck!”